You can also try these related scripts:

• Freshdesk Monitor - Alerts you if the responder of the ticket you are viewing changes, there is a new ticket or one updates, and auto-refreshes the ticket page. New ticket and updated ticket notifications only work when you have a ticket list open in a tab
• Freshdesk Ticket Report - Allows creation of csv ticket reports
• Freshdesk Enhancement - add buttons: open user's stripe account, mixpanel page
• freshdesk-expand-conversations - Automatically click '+N conversations' button